Get help with exchanges, returns, and refunds
We ship USPS, and provide tracking information via the email address you provided in your order. All one-of-a-kind pieces and items over $100 are shipped with a signature confirmation.
We want you to love everything you receive from The Bitter Southerner General Store. That’s why we offer a 30-day return/exchange policy on most products. The following products cannot be returned or exchanged:
Shipping charges (unless we have made a shipping error)
Items returned in used or worn condition
Returns or exchanges after 30 days of the ship date
Final sale/clearance items
Product Subscriptions (Ex: Coffee Club)
Make a Return
We’re so sorry to hear that you aren’t satisfied with your order — but we’ll try to make the return process easy for you! Just send an email email@example.com with your order number and what item(s) you’d like to return. We’ll email you back a prepaid shipping label for you to use. As soon as we receive the item back in unused condition, refunds will be refunded back to your original method of payment, minus shipping charges. A notification of your refund will be immediately messaged to the email address on file.
Make an Exchange
Go ahead and place a new order — that will get you the product you want fastest! After checking out, send an email to firstname.lastname@example.org with your order numbers and what item(s) you'd like to exchange.
We’ll email you back a prepaid shipping label for you to use. As soon as we receive the item back in unused condition, we'll be glad to issue a refund back to your original method of payment. A notification of your refund will be immediately messaged to the email address on file.
Please remember we are a small business. It is difficult for us to keep all of our products in stock at all times. Also, many of our products are often limited runs or seasonal. If the product you desire is out of stock, please consider purchasing another one of our products at the same price point.
Damaged or Incomplete Orders
If your order arrived damaged or incomplete, please contact us at email@example.com with the details of your issue and keep the damaged items/packaging.
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