Get help with exchanges, returns, and refunds
We ship USPS, and provide tracking information via the email address you provided in your order.
All one-of-a-kind pieces and items over $100 are shipped with a signature confirmation.
Need a different size or product? You'll get the right size or color fastest by placing a new order. Then, let us know about the desired exchange by email, sending your order number (or the name of the purchaser, if it was a gift). We will email you a return shipping label. Once we receive the original item back in unused and good condition, we will be glad to issue a refund.
Please remember we are a small business. It is difficult for us to keep all of our products in stock at all times. Also, many of our products are often limited runs or seasonal. If the product you desire is out of stock, please consider purchasing another one of our products at the same price point. When we receive the original item back, we will process a refund for the new purchase.
Issue with your purchase? We're happy to help. Within 30 days of the ship date, please email us at firstname.lastname@example.org with:
- your order number (or the name of the purchaser, if it was a gift)
- the issue with your order
We cannot exchange or refund:
- Shipping charges (unless we have made a shipping error)
- Items in used, worn, or damaged condition
- Returns or exchanges after 30 days of the ship date
- Final sale items / product subscriptions, such as the Coffee Club
- Gift cards
As soon as we receive the item back in unused condition, refunds will be refunded back to your original method of payment, minus shipping charges. A notification of your refund will be immediately messaged to the email address on file.
Still have a question?
Not a problem. Please email us at email@example.com, and we'll help you with anything related to the General Store and customer support.
Thank you, we appreciate your support of The Bitter Southerner!